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Product Safety Recalls

At Build-A-Bear, we strive to make sure every precaution is taken to ensure the safety of our products for our Guests. We test all of our products with an independent lab to ensure quality, consistency and accuracy in our testing results.

Details regarding Build-A-Bear Workshop recalls:

For more information on Build-A-Bear product safety, please visit our Product Safety page. Or you may call our Product Hotline at 0-800-542-0635 freephone to speak to a Guest Service Representative. We will be happy to help you!

Product Hotline Hours of Operation:

Please give us a call at 0-800-542-0635 freephone to speak to a Guest Service Representative. We’ll be happy to help!

Guest Service Hours
Monday - Friday: 12pm - 12am
Saturday & Sunday: 3pm to 9pm

Active Offers ()
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  • Summer Clearance

    Get the Fun Started with Some of Our Biggest Savings of Summer!

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    DISCLAIMER: Summer Clearance Sale valid online only at buildabear.co.uk until 11:59 p.m. GMT on 12 July 2023. Prices as marked. Cannot be combined with any other offer. Product availability subject to change. Outfits and accessories sold separately unless otherwise noted. Prices are in British pounds unless otherwise noted.

  • Grad Gift Sale

    Save Up To 30% of Gifts & Enjoy Free Delivery!

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    DISCLAIMER: HeartBox Sale and Free Delivery offer valid online only at giftheartbox.co.uk until 11:59 p.m. GMT on 31 July 2023. Prices as marked. Exclusions may apply. Delivery offer valid for UK addresses only. Cannot be combined with any other offer. Product availability subject to change. Outfits and accessories sold separately unless otherwise noted. Prices are in British pounds unless otherwise noted.

  • Animal Crossing Sale!

    Must-Have Gifts for Gamers!

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    DISCLAIMER: Animal Crossing™ Product Sale valid online only at buildabear.co.uk until 11:59 p.m. GMT on 31 August 2023. Exclusions may apply. Prices as marked. Cannot be combined with any other offer. Product availability subject to change. Prices are in British pounds unless otherwise noted.

  • 2 Furry Friends for £35!

    2 Furry Friends for £35!

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    DISCLAIMER: 2 for £35 offers valid in stores for a limited time only. Prices as marked. Valid only on select Make-Your-Own furry friends. Exclusions may apply. Offer not valid on previous purchases. Cannot be combined with any other offer. Selection may vary by location. Excludes Build-A-Bear Workshop® Outlet stores and Build-A-Bear Workshop® near the London Eye. All products shown while supplies last. Outfits and accessories sold separately unless otherwise noted. Offers valid only at Build-A-Bear Workshop® stores in the United Kingdom. Prices are in British pounds unless otherwise noted.

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of children is important.
Build-A-Bear works hard to protect it.
It is CRITICAL that YOUR age
is verified to continue.

The entry of correct information is important, and improper entry may result in the transaction being discontinued by Build-A-Bear in order to ensure compliance with applicable law.

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