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Returns

At Build-A-Bear Workshop, we want to make sure each of our Guests is beary happy with their purchases. If for some reason you would like to return an item, we will be happy to assist you according to the terms of our Satisfaction Guarantee.* A refund is available with the original proof of purchase from Build-A-Bear Workshop. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned. Please note that shipping fees are non-refundable. If you decide to return any items in your order for any reason, simply return your purchase at your area Build-A-Bear Workshop store. Or, follow the instructions on the invoice.

*We gladly accept returns for exchange or refund within 90 days. Please save your receipt. If you have any questions about this guarantee, please contact us at:

Email: guestservices@buildabear.co.uk
Free Phone: 0800 542 0635

Build-A-Bear Returns
Clipper Logistics plc
Bay 12
Warehouse 39
Selby Rail Terminal
Barlby Road
Selby
YO8 5DZ

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  • Summer Clearance

    Get the Fun Started with Some of Our Biggest Savings of Summer!

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    DISCLAIMER: Summer Clearance Sale valid online only at buildabear.co.uk until 11:59 p.m. GMT on 12 July 2023. Prices as marked. Cannot be combined with any other offer. Product availability subject to change. Outfits and accessories sold separately unless otherwise noted. Prices are in British pounds unless otherwise noted.

  • Grad Gift Sale

    Save Up To 30% of Gifts & Enjoy Free Delivery!

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    DISCLAIMER: HeartBox Sale and Free Delivery offer valid online only at giftheartbox.co.uk until 11:59 p.m. GMT on 31 July 2023. Prices as marked. Exclusions may apply. Delivery offer valid for UK addresses only. Cannot be combined with any other offer. Product availability subject to change. Outfits and accessories sold separately unless otherwise noted. Prices are in British pounds unless otherwise noted.

  • Animal Crossing Sale!

    Must-Have Gifts for Gamers!

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    DISCLAIMER: Animal Crossing™ Product Sale valid online only at buildabear.co.uk until 11:59 p.m. GMT on 31 August 2023. Exclusions may apply. Prices as marked. Cannot be combined with any other offer. Product availability subject to change. Prices are in British pounds unless otherwise noted.

  • 2 Furry Friends for £35!

    2 Furry Friends for £35!

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    DISCLAIMER: 2 for £35 offers valid in stores for a limited time only. Prices as marked. Valid only on select Make-Your-Own furry friends. Exclusions may apply. Offer not valid on previous purchases. Cannot be combined with any other offer. Selection may vary by location. Excludes Build-A-Bear Workshop® Outlet stores and Build-A-Bear Workshop® near the London Eye. All products shown while supplies last. Outfits and accessories sold separately unless otherwise noted. Offers valid only at Build-A-Bear Workshop® stores in the United Kingdom. Prices are in British pounds unless otherwise noted.

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of children is important.
Build-A-Bear works hard to protect it.
It is CRITICAL that YOUR age
is verified to continue.

The entry of correct information is important, and improper entry may result in the transaction being discontinued by Build-A-Bear in order to ensure compliance with applicable law.

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